Get in Touch

We value our clients and that is why we have a 24 hrs Customer Support Centre to handle all queries and faults regarding your Faiba connection.

Feedback

We have a 24 hrs Customer Support Centre to handle all queries and faults regarding your Faiba connection.

0747 585 100

customercare@jtl.co.ke

Billing

Our billing department is available from Monday to Friday from 8am to 5.30pm and Saturdays from 9am to 1pm.

0747 585 100

billing@jtl.co.ke

Technical

For technical queries, reporting a fiber cut or damaged cable, wireless password requests and any other related queries.

0747 585 100

csc@jtl.co.ke

Physical Address

Hospital Road, Nairobi

Kenya

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