Introducing the all new JTL Customer Portal your online customer care platform. Here are some of the features you will now be able to enjoy online anytime anywhere.
Simple Registration Process
Simply register using your JTLK Account number and the email address that your current JTL Bills are sent to. You will then be sent an email to verify your account, click on the embedded URL and open the door to online account management.
Convenient Bill Payment

Convenient online payment of your Faiba connection via our online payment system. Simply click the payment icon conveniently located at the top of the website.

Note: You can also pay your friends and families Faiba bill for them. All you need is their JTLK Account Number and then go to the Pay Bill tab on the homepage.

Fast convenient payment solutions.

Manage Your Account Online

Log in to access a wide range of account management services such easily accessible via the easy to use side bar menu:

  1. View, print or save to your computer your Account Statements, Invoices and Payment Receiptes
  2. Raise and track trouble tickets
  3. Upgrade or request additional services from JTL
Join the Faiba Community

Join the exciting online Faiba Community and share your ideas, issues and solutions. Simply login and go to the Faiba Community menu option to enhance your Faiba experience.

Online Anytime Anywhere

We know our clients are busy people so we have ensured our portal can be accessed from PC or tablet to ensure that no matter where you are or what the time is, you are in control of your Faiba broadband connection.